Customer Service

[vc_row][vc_column width=”1/2″][vc_custom_heading text=”Contact Information” use_theme_fonts=”yes”][us_contacts address=”Brooklyn, New York” phone=”TOLL FREE 1.347.497.0711″ email=”ninaknaturals@gmail.com”][vc_custom_heading text=”Get in Touch with Us” use_theme_fonts=”yes”][us_cform receiver_email=”ninaknaturals@gmail.com” phone_field=”hidden”][/vc_column][vc_column width=”1/2″][vc_tta_accordion][vc_tta_section icon=”fa-question-circle” title=”How will my package be shipped?” tab_id=”1532762150723-0f20c62d-f057″][vc_column_text]Our shipping carrier is UPS.

UPS does not deliver on Saturday or Sunday, nor do they deliver to PO Boxes.

At this time we do not ship to APO & FPO.

WE NOW SHIP INTERNATIONAL VIA UPS EXPEDITED OR EXPRESS SERVICE.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”How long will it take to get my package?” tab_id=”1532762309014-e8a61130-a670″][vc_column_text]UPS will take up to 3-5 Business days to deliver to the east coast and 5-7 Business days to deliver to Midwestern states and the west coast.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”After I place my order, how soon will it be shipped out?” tab_id=”1532762386389-2f229be5-6dc9″][vc_column_text]Orders placed before 1pm EST M-F will go out the same day. Orders placed after 1pm EST M-F will go out the next business day. (Delivery is NOT offered on Saturday. This includes overnight delivery.)[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=” I’d like to check the status of my order. How do I do it?” tab_id=”1532762408335-358e50bb-ba37″][vc_column_text]If you’d like to check the status of your order, please use the tracking # included in your shipping confirmation e-mail.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I missed my package delivery. Will they come back?” tab_id=”1532762431675-06a59135-d313″][vc_column_text]UPS attempts to deliver a package 3 times, on 3 consecutive business days. After 3 delivery attempts UPS will send a postcard and hold the package for 7 business days. After that they will return the package back to NINA K NATURALS. You can request NINA K NATURALS to reship your package, but there may be an additional shipping fee. It is your responsibility to provide us with an accurate UPS deliverable address.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I have not received my package yet, what should I do?” tab_id=”1532762453210-53864f09-6e38″][vc_column_text]If you did not receive your package within 2 weeks please call us toll free at 1-888-JESSIE-6 so we can do a search with UPS to track your order.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Do you charge sales tax?” tab_id=”1532762479035-3fd502e1-d20b”][vc_column_text]Only orders shipped to a New York address are subject to an 8.375% state sales tax. Per NYS law sales tax must be computed on the subtotal of items plus the shipping cost. We do not collect sales tax from any other state at this time.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I received an incorrect item in my package? What should I do?” tab_id=”1532762498134-58fca987-799c”][vc_column_text]You should e-mail your claim within 5 days from the date you received your package. As long as the items are unopened and unused it would be our pleasure to assist you however we can.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”What is your return policy?” tab_id=”1532762521273-7fcf4542-64cf”][vc_column_text]Should you ever buy anything from Nina K Naturals that is not pleasing to you, you may return them to the original point of purchase, for a full 100% money-back guarantee within 30 days of purchase.

Customers who purchase products from Nina K Natural’s website may return them by mail. Please call 1-347.497.0711 for more details. Items purchased in Nina K Natural’s free-standing store may be returned to the store. Nina K Naturals products purchased in all other locations must be returned to their original point of purchase.

Please include the sales receipt and/or invoice with any return. If you buy Nina K Natural’s products from unauthorized retailers or other unauthorized sources, we cannot assist you with any problems that you may encounter.

If you need further information regarding the return of any Nina K Naturals products, please call us at 1-347.497.0711 and it would be our pleasure to assist you however we can.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

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